Typically, shipping takes between 7 to 14 days within Australia and up to 28 days internationally. We use Australia Post to send out our orders and tracking numbers are provided for all parcels. Small items such as Australian posted CDs and patches will not come with tracking information.
A special note is that all shipping is handled personally by members of the band LORD. If LORD is on tour or in the studio, it's possible there may be minor delays with shipping your order. For information about your order status, contact firstname.lastname@example.org with your order number.
We encourage you to contact us at email@example.com with your order number first to explain your issue and we can work together to arrive at mutually agreeable resolution. In most cases it's usually down to a misunderstanding, but if a package is lost or damaged or simply wrong (it's incredibly rare but it can happen), we will work towards offering a replacement or a refund, depending on the circumstances.
Ultimately we want you to be happy, so please contact us first at firstname.lastname@example.org with your order number and we will be more than happy to help.